Karbon

Scratch Support FAQs

To get direct help, contact us via email:

To get direct help with an issue you're having using Scratch, contact us via email:

support@gokarbon.com

Or send us a reply on Twitter:

@ScratchByKarbon

Alternatively, you can send us a support request from inside Scratch, which will contain useful diagnostic information. In Scratch, view Settings and scroll down to "Email Support".

Jump directly to an answer:

Can I export to Evernote? 

The best way to export notes directly to Evernote is to configure a custom email action that sends in the background. You’ll need your personal Evernote email address. If you don’t already have one:

  1. Log into your Evernote account on the web
  2. In the upper right corner select “Settings”
  3. At the bottom “Account Summary” you’ll see a section labelled “Email Notes to”. Here you either already have an email address set up or can configure one easily.

Now it’s time to create a Scratch email action for Evernote.

  1. Swipe the toolbar left to access the settings button. Tap it.
  2. In Settings select “Manage Export Options”
  3. At the bottom of the Export Manager tap “Create new custom email export”
  4. You’re now presented with a view to configure your email export. For the “Title” name the action anything you want though “Evernote” is probably a good choice. The “Subject” defaults to the first line of your note which will end up being the title of your note on Evernote. You can also add Evernote tags to the subject which will not appear in the note title but will instead be applied as a tag. For example if you have a tag called “Recipes” you can add “#Recipes” after the first line placeholder in the subject. In the “To” field paste your Evernote email address.
  5. If you scroll down there are three more options. We recommend checking “Send Instantly?” So the email will send immediately in the background without a prompt. This is means your notes get to Evernote quick. Decide whether you want the first line removed from the body of the note and whether you want the note sent as plain text or HTML.

And that’s it! Close out of Settings and try sending a new note to Evernote via Email.

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How do I export to Dropbox? 

To export a note to Dropbox, touch the Action button in the main toolbar. By first selecting only part of your note, you’ll be able to export only that selection. If you haven’t already linked your Dropbox account, you’ll be asked to do so. After linking, you can choose to create a new file in your Dropbox account or select an existing text file to append to. If you create a new file, you’ll choose a location and give the new file a name. If you choose to append to an existing file, you’ll choose one from your Dropbox.

Scratch will send your note (or selection) content to Dropbox in the background.

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How do I change the custom toolbar buttons? 

Swipe to the customizable toolbar. It’s between the default toolbar (with Clear, History and Action) and the Markdown toolbar (with Bold, Italic, etc). Touch and hold on any of the customizable buttons. When instructed, choose any other key from your keyboard to set the new button’s value.

Hint: You can set any key from any keyboard, including Emoji.

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How do I access the other toolbars? 

Additional toolbars are accessed by swiping left or right on the main toolbar (the blue-green bar with the 3 buttons above the keyboard). If you swipe right you will see the Settings toolbar which includes a settings button as well as word/character count. Swipe left from the main toolbar to reveal the Custom toolbar which shows 7 customizable buttons. An additional left swipe from here reveals the Markdown toolbar with handy buttons for common Markdown formatting.

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How can I delete old notes? 

Notes can be deleted by viewing History and swiping right on any note. Alternately, you can tap the action button and delete the current note by tapping the trash icon in the upper right corner.

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Does Scratch have a URL Scheme? 

Scratch can be launched from other apps such as Launch Center Pro or a link on the web by using Scratch’s URL Scheme.

Launch Scratch

scratch://

Create A New Blank Note

scratch://new

Create A New Note With Text

scratch://new?text=anything

* Note that text passed via the URL Scheme must be URL encoded.

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Are there Scratch Bookmarklets? 

Yes! We’ve compiled a few useful ones.

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